August 2020 Webinar
29 August 2020 10:30am – 12:30pm Hong Kong
(Time zone is GMT+8)
Free to Register
Topic
Applying end-2-end Customer Experience journey in a online travel & lifestyle reward programme, Asia Miles Limited.
Asia Miles Limited is one of the forerunners in adopting digital transformation techniques with business agility in the travel and lifestyle programme industry.
Michael will share stories in the How, What, When, Who, Who to facilitate his teams to iteratively and incrementally evolving products which are built with the latest business agility techniques welcomed by the digital and business organizations.
Does the evolution extend to and post an impact to internal functional departments such as legal & contract, procurement, human resources?
How does Asia Miles leverage Big Data analytics, Net Promoter Score (NPS), eNPS, and more….?
Speaker biography
Michael Yung
Head of Digital Product and Technology
Asia Miles Limited
Wholly owned subsidiary of Cathay Pacific Airways Limited
Event Details
Date: 29 August 2020 (Saturday)
Speaker Session
Time: 10:30am – 11:30am Hong Kong
Format: Live Webinar (Zoom)
Language: English Only
Deep Dive Sessions (optional, First Come First Serve)
Time: 11:30am – 12:30pm Hong Kong
Language: English or Cantonese
Target Audience: Business and IT executives and professionals
Time: 11:30am – 12:30pm Hong Kong
(optional & First Come First Serve)
Deep Dive Facilitated Sessions
Empowered by Business Agility Institute
Supporting Organizations
Zoom Room Setup by
