Jennifer is an Agile and Lean professional with 16+ years of extended hands-on experience in coaching, leading and executing major operational and organizational transformation.  Jennifer currently works for a leading Fortune 100 Best Company headquartered in Columbus Ohio.   She owns many well-recognized professional designations like SPC, PMI-ACP, CSM, CALI, KMP and TKP.   In additional to the Agile/Lean expertise, Jennifer is also an experienced IT professional who played various roles such as programmer, project manager, system owner and Infrastructure & Operation manager in her career.   Jennifer enjoys traveling and playing competitive badminton during her leisure time. 

Jennifer 是一位敏捷、精实专业人士，拥有16年以上指导、领导和执行重大运营和组织变革方面的丰富实践经验。她目前就职于总部位于俄亥俄州哥伦布市的《财富》100强最佳公司。她拥有许多公认的专业认证，如SPC、PMI-ACP、CSM、CALI、KMP和TKP。除了敏捷/精益的专业知识外，Jennifer还是一位经验丰富的IT专业人士，在她的职业生涯中曾担任软件工程师、项目经理、系统负责人和基础设施与营运经理。Jennifer 在闲暇时间喜欢旅游和打竞技羽毛球。

Abstract

Most people might know that Agile practices have been established and well implemented in the Software Development or Information Technology for quite some time.  However, during the recent years, more and more focuses have been placed in the concept of agility across different industry segments such as military, healthcare and logistics.  Through the eyes of an experienced Agile/Lean coach during her 24-hour journey as a patient in a local hospital, the linkage to business agility was observed.  The hospital is well known of their recent transformation journey.   

During this 24-hour period, the coach was able to understand how the hospital implemented     visualization and interaction of the work that impacts operations and builds confidence to not only the team members but also customers.  She also observed how the culture change is well rooted and adopted by the individuals in the organization.  In addition, the coach was able to identify how the hospital invested in functions that enable market differentiation.    Finally, being a coach who experienced and observed as patient, she was able to bring it home and prove the importance of hospital’s agility that builds trust and takes care of customers’ needs which directly impact the business value.

大多数人可能都知道，敏捷实践在软件开发或信息技术领域已经建立并实施了相当长的一段时间。近年来，越来越多的人已经将敏捷概念应用在不同的行业领域，例如军事，医疗和物流。在一家以其最近转型闻名的地区医院，一位资深敏捷/精益教练从一位患者的角度，在24小时的过程中观察到了与商业敏捷性的联系。

在这24小时中，这位教练得以理解该医院如何实现工作的可视化和互动，这些工作不仅影响到运作，也建立团队成员和客户的信心。她还观察到组织中的个人是如何根深蒂固地接受这文化的变化。此外，这位教练辨识出医院如何投入于强化市场区隔的功能，在从患者的角度进行体验和观察中，教练也证明了医院敏捷的重要性，其对于建立顾客的信任和对顾客需求的照顾将会直接影响商业价值。